Questions? Meet Answers.

To compost our eco-friendly mailers at home, read this nifty disposal guide here. Plus, there's a QR code on the mailers that has instructions for your customers too!

Our bags can also break down in commercial compost. They can click here and find a composter near them, or ask their local council for a green waste bin if they haven't already got one. They also need to check that their council allows home compostable items to be included as it's done on a council-by-council basis, for now.

Our Ecomailers are certified to break down within 180 days in home compost, and 90 days in commercial compost. They'll be decomposed faster than Hollywood can churn out another Marvel film.

Our compostable shipping mailers are made from a combination of cornstarch, PLA (vegetable-based plastic material) and PBAT (composting co-polymer). If these sound like they'd be great ingredients for a cake, they're not. But the worms love 'em.

Our bags are just as waterproof, flexible, and stretchy as a conventional plastic mailer, meaning they're not prone to breakage and packing is made easy. Plus, they feel fantastic. Give a sample pack a squish today.

Our mailers can be stored for up to 10 months in the right conditions. They like a dark, cool, and dry area to live, much like someone past their mid-twenties with a hangover.

Absolutely. Our mailers are designed and manufactured in strict accordance with Australian standards for degradation and toxicity AS 5180 and AS 4736.

Even in landfill, Ecomailers are a better solution than plastic mailers. Because they're made from fully compostable polymer, they'll decompose without leaving behind any toxic residues or microplastics. They also decompose in 2 - 3 years, as opposed to the 300+ it takes a traditional plastic mailer. Slowpoke.

Similar to food scraps or any other organic waste that goes into landfill however, compostable mailers will break down releasing methane if they're put in the landfill. So if you want to be a really good mate to the environment, put them in the compost.

We wouldn't. But if you really, really want to try, we recommend checking you've got private health insurance first.

P.S. In case you need it spelled out, do not eat the Ecomailers.

Currently, we only ship Australia-wide. If you come from anywhere else, get in touch here. If you live in a pineapple under the sea, we're working on underwater deliveries too.

Metro

- Delivery takes between 1 - 4 business days.

- Orders placed before midday get same-day dispatch from our Melbourne HQ.

- Orders over $500 get free shipping. Sweet!

Country and remote

- Delivery Australia-wide takes between 2 - 7 business days.

- Orders placed before midday get same-day dispatch from our Melbourne HQ.

WA friends: Please allow an extra 2 - 4 days on top of the times listed. We've noticed deliveries have sometimes taken a little longer, and we don't want you to feel left out!

Ah, so you like the good stuff. Come this way. Everything from 500 units to 5k units on our website is wholesale pricing, with discount breaks included. So if you're looking for orders over 5k pieces, get in touch here.

Sure do! Head here to grab one for yourself.

Apple Pay, Google Pay, PayPal, Afterpay, Zip Pay, plus the usual Mastercard and Visa.

If you have any problems with your order within 30 days of receiving it, hit us up and we'll organise the return and refund your money immediately. That's the HeapsGood happiness guarantee.
If the problem is that you've changed your mind, no worries! We'll take it back, but it'll be subject to a restocking fee.

Exchanges 
With the eagerness of a thousand golden retrievers. We're happy to exchange any orders for wrong sizes or the like within the Golden 30. Items need to be returned in an unused and saleable condition, meaning you need to return your Ecomailers before they go in the compost.

Credits
Any returns or exchanges that fall outside of 30 days will be processed on a case-by-case basis. While bribes are encouraged and shamelessly accepted, we can only offer a credit or exchange in these situations. As before, products need to be returned in an unused and saleable condition. If they come back with any weird smells, we'll be handing them straight over to the FBI.

If you've already made a purchase with us but didn't set up an account, just head here to create one. Enter the same email used for your order and choose your password (don't even think about making it password123. That's ours). Your new account will automatically add any past transactions that you've made, and even let you download old invoices!

Absolutely. Check here for a collection of customisable products printed right here in Australia.

Hell yeah - for a price. For bulk order quantities strictly starting at 10k units and up, we offer a fully tailored service that will put your brand on our mailers. Head here to get the ball rolling.

Unfortunately, making custom mailers for smaller quantities isn't a possibility due to the cost, and because we wanna keep doing our best by the environment.

To make a difference, really. We're two brothers with a background in e-commerce. We realised all the available packaging options either weren't sustainable or designed for online retailers like us. HeapsGood was created to change that. Now we're solely focused on finding solutions that make it easier for you to pack guilt-free, knowing you're doing good by the planet. Keen on the full scoop? Keep reading here and dive deeper into our story.

Nope, we ain't one-trick ponies. We've got heaps more products. Plus, we're constantly adding to our range of eco-friendly products to make packing for your ecommerce brand easier. Got something you'd love us to make? Send your ideas here.

Glad you asked! We've teamed up with Greenspark to plant a tree for every order you place with us. To learn more about the initiative, check Greenspark out here.

We sure do. Wanna show off what a good thing you are and add our logos and pictures to your website or socials? You can access the HeapsGood media kit here.

Our opening hours are 10 - 5pm Monday to Friday but if you send us an email, we'll get back to you ASAP.

If you're a registered charity that requires packaging - please get in touch! We have a special discount for you.

Just when you thought we couldn't get any HeapsGood-er, we've gone and snagged ourselves a B Corp certification! That's right, we're now officially recognized for meeting the highest standards of social and environmental performance, transparency, and accountability.